Translation of "Kundenanliegen" in English

Too many manual steps are required for processing and answering of customer requests.

Customer inquiries should be automatically assigned to the right people.

Unstructured written customer inquiries need to be quickly analysed and categorised precisely.

What is the best way to identify and support customer requests via various digital channels?

This allows the service team to focus on the remaining, more complex customer issues.

The digital assistant is available 24/7 for customer requests.

Each innovation represents the answer to a particular customer request.

One-third of all customer enquiries are now even being dealt will entirely via e-mail dialogue.

Efficiency: Customer service resolves customer issues upon first contact.

Experts from various disciplines guarantee a comprehensive perspective in response to individual client concerns.

Cosmos sorts written customer enquiries with the help of artificial intelligence, in accordance with customer wishes.

You will experience the powerful impact of immersion into customer needs and radical collaborations in a multidisciplinary team

Arno Walter: "Efficient work flows ensure that customer requests are dealt with even faster.

We are working on improving our reachability and reducing response times for customer requests.

Supply your consultants with all the data they need to efficiently process client inquiries.

This platform functions as a virtual production line, serving processes, employees and customer requests at the same time.

Responsible for the capacity planning of the printing machine, ensures the availability of the different paper types at the St. Veit site, does the invoicing for our Carinthian customers, coordinates all topics of the dispatch room, finds solutions for customer concerns and is the first point of contact for all customers.

From a corporate perspective too, the goals to be achieved will differ, for example, “ensure multichannel communications at all times,” or “provide good access via the call center,” or “make all employees aware of customer preferences and customer histories,” or “clearly define processes for managing complaints.”

We support you with extensive services in all aspects of customer feedback and complaints management, and ensure rapid and professional solutions to any customer concerns, through all communication channels in all the desired languages.

One part of his responsibilities involves reinforcing the sales department for customer issues coming from Germany, Austria and Switzerland.

The system was improved constantly, with feratel taking the customer wishes of the tourism organizations into account and including them in the development.

Showcasing your knowledge of customer concerns on an FAQ page is also a great way to build authority as a leader within your niche.

If the 20 most important services can cover 80% of cases of incoming customer requests, the achieved hit rate per service amounts to 90%.

In many industries, handling customer concerns is closely connected to preparing written replies, which focus on the individual circumstances of the customer and his concerns.

The challenge lies in determining the customer's concerns (target process) and then guiding the customer smoothly through the process.

With continuous employee and customer feedback, communication with the customer can be improved, customer requests can be processed more quickly and you receive the necessary information to allow you to see what areas of your business still need to be improved.

This customer information which is regularly integrated into business processes, can be used by companies to adapt to customer concerns and take customer needs into consideration when developing products.

Our technical service force cares for all customer matters concerning installation, maintenance, troubleshooting, and much more.

Integrating external systems Alongside the knowledge base in novomind iAGENT, bots can control any number of other sources, such as ERP or CRM systems, and use their inputs to help customers with their concerns.